|A specialized suite of modules specifically designed for the needs of city, county, state, and federal governments. These modules allow the tracking of specialized information pertaining to infrastructure maintenance such as streets, sewer systems, signs, paving, facilities, projects and more. This system can also record and track information about code enforcement and permits.
Planning and Budgeting for Municipalities :
MaintStar's unique new Work Budgeting and Planning System is specifically designed for municipalities to track a variety of daily activities, such as roads, sewers, traffic signs, and other infrastructure repairs and replacements. This module is designed as a financial tool and is activity driven. It provides highly refined detail for budgeting purposes. In addition to its planning capabilities, this module tracks and allows analysis of actual amounts of work performed compared to what has been budgeted. The infrastructure planning capabilities include specific equipment requirements (trucks, bulldozers, sweepers, etc.), materials needed (concrete, paint, etc.), as well as crew size planning. It also tracks crew productivity and provides automatic cost roll up to specific city departments, subdivisions, multilevel cost centers, areas, etc. The planning capabilities provide a great deal of built-in flexibility and can be implemented on a weekly, monthly, quarterly, or semiannual basis. These specific capabilities include financial and budgeting sections which track estimated versus actual completed work. This should not be confused with regular work order processing capabilities. The Work Planning and Budgeting System can be purchased as a stand-alone system or as an integrated part of MaintStar.
Mapping and GIS Interface :
Equipment location and other related information can be uploaded from GIS systems to MaintStar. Using this interface you may launch equipment work requests directly from the GIS map. While you are on the map, by clicking on a specific asset, you can view the repair history as well as open work orders for that specific piece of equipment, building, or any other asset. The capabilities of this module are very extensive. It works with many of the available GIS systems such as ARCView, Aperture, AutoCAD, Maps and others
Wastewater Management :
MaintStar ‘s newest module is currently in developement. This new module is specially designed for the needs of wastewater managers. This advanced system will feature automatic TV inspection and Pm scheduling adjustment based on criticality. Line traversing features will allow easy traceability up stream and downstream from origin to termination. History of all services, including digger activities will be available in easy to generate report format. The system will easily integrate with G.I.S. systems. The Wastewater Management is scheduled for release second quarter of 2004.
Work Planning Module :
MaintStar's Work Planning Module is a financial and management tool for long range planning. This module is designed for mid and upper level management and is activity driven. In addition to its planning capabilities, the Work Planning Module allows analysis of actual amounts of work performed compared to budgeted. It follows cost roll-ups for multilevel cost centers and projects. It can assist management in decision making regarding personnel allocation and staffing.
Capital Project Management :
The Project Management module in MaintStar allows you to control and track a variety of project related activities such as: Schedules, Permits, Cost Information, Man-hour Optimization, Equipment and Resource Allocation.
A project can be defined by specific phases of completion. Each phase can be separately tracked or you can analyze information on a project as a whole. Cost roll-up tracking can be presented in a hierarchical tree format for each phase of project progression. This sophisticated and versatile tool can be utilized in a multi-user collaborative environment. Complete financial information for all phases of project development is electronically available and can be sent to your company’s accounting systems for updating. This sophisticated system can be used by itself or integrated with the other modules in MaintStar.
Custom Work and Interfaces :
Bender Engineering is well known for its ability to integrate MaintStar with other existing systems or adding specialized features to ease workflow. MaintStar can integrate with in-house systems such as Oracle Financials, SAP, People Soft, J.D. Edwards, BAAN, GIS systems, and others.
OSHA and Other Government Regulation Compliance :
MaintStar can assist you in keeping up with government regulatory agencies requirements. You can display and print any necessary information when a work order is generated for specific assets that require compliance. This information can be reviewed on command and updated as needed.
Contracts and Permits Management :
This module allows you to store and analyze a variety of information about the contracts from various vendors. The actual contract itself can be scanned and linked to the vendor allowing you to view it at any time. You can also sort the data by contract cost, vendor name, expiration date, and several user defined categories. Varieties of permits, expirations, renewals and other types of documentation can be tracked as well.
Energy Tracking :
MaintStar is capable of tracking the consumption of energy such as electricity, gas, water, steam, etc. Energy consumption usage trends can easily be compiled from this information and graphically displayed. This valuable information is analyzed through usage reports by pinpointing dangerous trends, as well as identifying inefficient equipment. This module can be easily interfaced with your existing energy management system.
GASB34 and Asset Management :
With the increased awareness and utilization of Asset Management principles by local agencies, the Governmental Accounting Standards Board (GASB) has moved to formalize the reporting procedures for infrastructure asset reporting. This change should encourage and facilitate the further utilization of this important management and accountability tool. MaintStar's Asset Management module efficiently organizes information about your assets for quick and clear analysis. The system tracks depreciation and projects future asset replacement costs based upon user definable inflation factors for each group of assets. These projections can aid management in making replacement and budgeting decisions including a historical record of actual total repair costs for any individual asset or groups of assets. This financial management tool is designed for mid and higher level managers and financial executives.
MaintStar has extensive invoicing capabilities. You can generate invoices for internal billing departments or for outside customers. MaintStar can automatically apply a percentage markup defined by the user to any parts or labor on the billing. Invoices can be printed, faxed or sent by e-mail. They can be generated in summary or in detail format. This module can be interfaced with the company accounting system.
Modular Design :
MaintStar's basic concept of constructing a comprehensive maintenance package from individual modules is the result of years of research and development. Each module is designed as part of an integrated system allowing you to easily add modules to your system at any point in the future depending on your needs and budget. Whether you are looking for a basic preventive maintenance package or one with extensive capabilities, MaintStar offers you a choice with expansion possibilities for the future.
Powerful & Flexible :
MaintStar's flexibility is unequaled. Capable of storing an unlimited number of work orders, assets, parts, vendors or pieces of equipment, MaintStar will not only handle your present operation requirements but will continue to grow with you as your needs change in the future. No expensive revisions or modifications will be required. Virtually every screen and report can be customized by the user without requiring programming experience. You can change field names or utilize any of the user definable fields to track additional information. You can change colors, screen layouts by moving fields to specific areas, or even eliminate unnecessary fields to simplify the entry screen. Once you have customized the program, you can apply standard program updates without losing your customization. MaintStar offers an unprecedented QUARTERLY update schedule assuring that you will always have the most modern system.
User Friendly :
Without exception, MaintStar users comment on the simplicity of the system as the primary reason why they selected MaintStar when comparing other Asset and Maintenance Management Systems. The ease of getting started, the speed at which employees become familiar with the MaintStar System, and the short learning curve are all the result of designing a maintenance system around one major objective - SIMPLICITY! MaintStar is the most comprehensive and advanced maintenance software system available today, and it is also the EASIEST TO USE. A variety of separate program modules enable you to accommodate any maintenance operation regardless of company size or application.
Designed by maintenance engineers for specific use by personnel without prior computer experience, MaintStar is quick to install and easy to use from the very first day. Being completely menu driven, there are no complex commands to memorize, lengthy keystroke sequences to master or excessive typing, all of which waste valuable time. With MaintStar, there is no need to hire computer trained personnel or turn existing employees into computer wizards to operate the system. Clerical employees or craftsmen, with no previous computer experience, will immediately feel at ease with this user friendly system.
Multiple Databases - Oracle, SQL Server, Sybase :
1.Sybase SQL Anywhere is the standard database engine. This is perfect for small to medium sized operations. It is responsive and very easy to maintain. The single database file makes the system easy to backup and remain portable.
2.Microsoft SQL Server is for medium and larger organizations that will be generating a higher volume of information. The increased power of this system will be appreciated. It can handle more concurrent users and process more data at a higher speed.
3.Oracle recommended for larger installations. This robust version can maintain increased data integrity and system speed even under the heaviest of workload conditions.
Screen and Report Customization Module
We realize that your requirements may be unique, but MaintStar is flexible and can be adapted to meet your needs. With MaintStar you can create custom screens providing total flexibility and eliminating your future expenses for custom work. MaintStar provides a variety of customer defined fields for easy customization of work orders, equipment information, purchase orders, inventory control, fleet maintenance, outside contractors, and more. New fields can be created such as alphanumeric, numeric decimal, date, hours, etc. You can adjust field lengths, move fields around the screen, draw frames, and color a screen utilizing any of 250 color combinations. MaintStar's powerful Query Report Writer will automatically recognize any new fields and will let you utilize them when you need to create custom reports for your particular application. MaintStar also has the capability of sorting on any combination of new fields.
User Definable Fields
MaintStar Has over 150 “user definable fields” That you can rename and use to track any specialized information that you may need. These fields can be customized with out any previous programming experience. We provide you with 115 UDF’s for each asset, 15 for work orders, 12 for inventory, and others for craftsmen, vendors and other system areas. This allows you great flexibility, and can save you significant expense in not having to have custom programming done.
Powerful Reports :
MaintStar includes an extensive group of commonly required reports allowing you to analyze key maintenance data in a variety of formats. This information allows managers to analyze overall departmental performance from several informative perspectives.
Multi-user Enterprise-Wide System
MaintStar provides a multi-user enterprise-wide system which links any number of locations directly with your control center. Daily work orders, reports, or special information may be printed at any satellite work station as required. All web capabilities and e-mail functions can be accessed. Bender Engineering specialists are available to discuss and recommend a comprehensive, multi-user network system to meet your needs.
This system provides multiple levels of security to protect both confidential information and historical data. First, there is a security barrier that prohibits unauthorized personnel from entry into the system. There are more levels of security right down to the individual field level to ensure that only properly authorized individuals have access to certain confidential data (such as pay classifications) or the ability to delete important information. The most important security feature involves maximum protection against accidental deletion of important data. MaintStar is designed to force the user to make a conscientious decision regarding the elimination of data before implementing certain changes and then only after being properly informed of the consequences.
Planning & PM Scheduling :
Research shows that the proper staffing of a maintenance department is one of the most difficult problems to resolve. The frequent imbalance between manpower and workload is primarily the result of equipment breakdowns and their subsequent impact on manpower requirements. Reducing the number of emergency breakdowns by implementing a
preventive maintenance program is an effective tool in combating this staffing problem. MaintStar quickly and efficiently prepares a PM Master Schedule which allows you to visualize future work activities at a glance. Matching the available workforce with the workload is immediately apparent as well as what spare parts and materials are going to be required. When preparing your Master Schedule, you may direct MaintStar to avoid scheduling certain maintenance tasks for specific time periods involving shutdowns, holidays, and weekends. This allows the user to schedule PM maintenance tasks based on calendar days, meter units (hours, miles, gallons, etc.), or whichever comes first.
Easy to Use Query Report Writer :
MaintStar's Query Report Writer module, was developed in-house by Bender Engineering and is exceptionally easy to use. It allows you to create your own highly customized reports and graphs even if you have had no prior programming experience. These individualized reports can be easily reused or revised at your discretion and can be exported to Excel. MaintStar can also integrate with other report writers such as Crystal. Please Note: Most maintenance systems use a third party report writer. These require that you “setup” all internal links to the system tables and records and have an average learning curve of 6 months or more. Our writer has all table links established, and in fact comes with a variety of queries already built in which you can use or modify very easily.
Inventory Control with Bar Coding :
MaintStar follows each part from the time it is purchased to the actual work order when it is installed. MaintStar directly links inventory, work orders and purchase orders together and automatically reserves parts assigned to future work orders when reporting usable inventory. Once the item is used on a work order, the inventory level is automatically adjusted to reflect its usage. MaintStar guards against "stock outages" by automatically checking the availability of each part every time a work order is issued. Complete inventory information is always displayed on the work order screen. If the inventory level is less than your defined minimum, a message is displayed indicating the potential shortage. Depending on the size and type of operation, the MaintStar inventory system should be able to realize a substantial return on the initial investment within three to six months. This is achieved by obtaining the best prices through vendor cost comparison, by minimizing the necessary stock on hand, and by identifying the slow moving items in inventory.
If necessary, the system can be easily customized to meet specific customer requirements. The inventory system will allow users to store and track an unlimited number of items. It will also allow you to maintain an unlimited number of parts vendors which enables users to make the most of cost comparison features available with the MaintStar system. All stock/inventory information for each item can be extracted by accessing either the Stock Identification Number or the Model (usually manufacturer) Identification Numbers. If the stock number is not known, MaintStar will obtain information by selecting a vendor, equipment or specific user defined category. You may assign an unlimited number of categories such as belts, bearings, motors, etc., each with an unlimited number of items. A comprehensive vendor profile allows you to assign and prioritize multiple vendors for each part. You can view multiple inventory locations for specific parts on one screen.
The Inventory Bar Coding module is available and can be used with a variety of bar coding hardware (attached and remote), including Laser Scanners and Palm Pilot handheld units. Label printing capability with bar coding is included. Our inventory system can also be purchased as a stand-alone system.
Customized Work Orders :
MaintStar automatically generates a schedule of preventive maintenance work orders as well as corrective (emergency) work orders as needed. There is no need to be concerned about MaintStar's capabilities in terms of quantity of work orders or variety of equipment pieces to be maintained. MaintStar's capacity is unlimited! MaintStar allows you to issue work orders in different ways: by date, craft location, equipment, priority or a customer defined category. Work orders can be reviewed by individual work order number or all work orders within a specified numerical date range. They can also be reviewed by individual equipment, location, priority, or by a customer defined category. Each work order may include an unlimited listing of all parts and materials, as well as multiple craftsmen needed to perform the maintenance tasks specified.
The current inventory information for each required part is displayed on the work order screen, thereby eliminating the necessity of exiting to the inventory module to obtain available quantity information. MaintStar also provides certain fields (areas) which allow you to customize each work order according to your specific needs, as well as validating new information while you are actually creating work orders. Being able to validate means there is no need for a lengthy system setup procedure. You are able to enter any new parts, vendors, accounts, etc., "on the fly."
Outside Contractors :
MaintStar keeps track of all maintenance activities, even those assigned to outside contractors. This information automatically becomes a part of the asset history. This feature provides an effective method of tracking and evaluating contractor performance in terms of job completion date, man-hour and material costs even on those multistage repairs involving numerous invoices. With this type of information at hand, it is much easier to make those tough decisions regarding contracting out or doing certain jobs in-house.
Bill of Materials Is Automatically Created :
MaintStar allows the user to establish and maintain a list of parts and materials for each asset or piece of equipment. When the user is entering parts and material information on a work order, MaintStar will automatically update the list of parts and materials every time a new part is used. This feature has the capability to create an on-line bill of parts and materials for any specific asset. When a new part is entered for a piece of equipment on a work order, that newly entered part is automatically added to the list of parts associated with that asset. A bill of materials can be created in a multilevel family tree format to show the relationship between any specific asset and it's associated components and parts. The user can view scanned or digital images linked to each component or asset.
Overtime Costs :
A special program feature enables you to monitor and control labor costs. Multiple rates of overtime can be specifically assigned for each craftsman in addition to Saturday and Sunday rates. Once established, these pay rates are automatically calculated when MaintStar schedules or forecasts maintenance workload requirements. Overtime hours and rates are defined by you and can be easily revised at any time. An interface with company payroll systems is available for automatic rate updates.
Craftsmen Profiles :
MaintStar provides unlimited space (with user definable fields) for you to store pertinent data that can be easily retrieved when needed. You may include such personal craftsman information as: Special Training, Home Address & Telephone Number, Salary History, Education, Promotions, Employment History, Special Skills, Photographs and Charts. This module integrates with the Timecard module to flag sick days, vacations, etc. This area is password protected to ensure confidentiality.
Automatic Labor Scheduling :
This sophisticated module is designed to balance the available labor resources against the future estimated workload. It takes into consideration available man-hours for each craftsman and automatically assigns specific craftsmen to a work order based upon job priority, type of skills required, trade, location, and other conditions. The condition selection is completely user definable. For example, today you may balance labor resources by a combination of priority and trade and tomorrow by a specific location only for a specific project. This module is interfaced with MaintStar's Personnel Tracking module by taking into consideration craftsmen vacations, sick days, and other leaves of absence. Because the algorithm for labor balancing is user definable, there are no limitations to the number of ways the resources can be balanced. The module produces graphic charts to visualize balancing resources against actual workload. There is no similar product with user defined balancing conditions on the market today.
Predictive Maintenance :
Combining Predictive and Preventive Maintenance techniques to monitor the operation of machinery and then performing preventive maintenance on the machine before it fails is the ultimate goal of any maintenance organization. This information is compared against a standard for a specific machine and reports any deviations outside established limits. The system will then automatically generate a corrective maintenance work order. In addition to vibration analysis, a combination of different types of sensors can also be applied, such as pressure, temperature, torque, radio frequency, etc. Knowing the general health of a machine helps raise confidence in running the machine unattended and also allows you to schedule maintenance on an "as needed" basis. Properly implemented, predictive maintenance can reduce downtime by 2 or 3 times.
On-line Data Monitoring :
MaintStar will interface with a variety of commercially available control systems to provide on-line equipment monitoring. The on-line data, such as equipment working hours, cycles, frequency, and other signals, including alarms, will be received from programmable controllers or other control devices and systems. This data will automatically update the PM schedule. When "out-of-range" or "alarm" data is received, MaintStar will automatically issue corrective maintenance work orders. These work orders can be generated on paper or electronically with an automatic e-mail notification to the responsible service and management personnel.
On-line Failure Analysis :
The ability to analyze a history of facilities, assets and equipment failures is an integral part of this system. MaintStar will automatically track and flag the nature and type of failure every time a maintenance work order is issued. It will immediately and automatically notify you of similar failures for the same asset or equipment within the past ninety days and also of upcoming preventative maintenance so that they can be combined. The collected information will be summarized and displayed with easy-to-follow reports. The most frequent type of failure will be pinpointed thereby isolating and identifying vulnerable groups of assets, equipment, troubled components, etc. Detailed statistical information can be obtained for the entire operation including individual pieces of asset or equipment, specific groups of assets, or certain components of the asset.
Wireless Web Interface :
A completely wireless web connection is available through a Palm Pilot unit with cellular capabilities. By attaching a Snap-on modem to the Palm Pilot, you can access MaintStar's web interface or the entire internet.
Electronic Bar Coded Work Order :
MaintStar's Work Order information (corrective and future PM) can be electronically downloaded into a portable Palm Pilot unit. The Palm Pilot unit also has a built-in bar coding capability for use in the field. The system has the capability of creating new work orders in the field and then uploading them back into MaintStar, thereby completely eliminating paperwork. The new “Industrial Strength” unit can stand up to heavy day in day out usage. It has a no-memory Lithium battery built in and recharges while in the sync cradle. MaintStar has the capability to bar code work orders, equipment, spare parts inventory and craftsmen for speedy data entry. Future PM information can also be downloaded into a Palm Pilot unit. When the work orders are completed, the completion information is sent back to MaintStar by inserting the unit in a cradle and pushing the "hot sync" button. Repair history on equipment or assets can also be downloaded and made available right in the field while the craftsman is working on the equipment. Wireless capability to transfer information is also available.
Bar Coding :
MaintStar provides five Bar Coding modules: assets, work orders, craftsmen, and spare parts. This feature will expedite and simplify data entry. It significantly reduces errors associated with keeping track of work orders and spare parts. MaintStar generates bar code labels and then integrates scanned data into the system using a variety of portable bar code devices such as specially designed Palm Pilot units and other specialized hand held devices.
Electronic Data Collector :
The Electronic Data Collector with built-in Bar Code reader allows users to collect a variety of asset and equipment data in the field, such as asset number and condition, cycles, temperature, pressure, hours, flow, miles, and other information. The module also allows the user to create an unlimited number of specific routes for data collection. Each route can handle unlimited amounts of user defined information.
E-mail Interface With Automatic Notification :
This module allows you to generate a work request using an existing company e-mail system. The module automatically creates a work request via e-mail in the MaintStar system with all requested information. This can then be turned into a work order. Upon assigning the work order target date, MaintStar will automatically generate an e-mail response to notify the requester about the job scheduling date. When a work order is closed, MaintStar automatically generates feedback again about work order completion through e-mail. Purchase orders and work orders can also be approved through e-mail. Different levels of requirements for approval can be determined according to cost. The electronic feedback system ensures timely job execution, improves customer satisfaction and substantially improves communication within any organization.
Web Interface :
This module provides the capabilities of creating work requests and work orders through the internet or a company intranet. When using the web browser, the work request is created in the MaintStar system. The requester can view only their own work requests, including status, priority, work order assigned, execution date, and comments. The work request status can be reviewed by date range, location, asset number, customer or department, and then be automatically turned into work orders. Actual work orders can be directly generated through this interface as well. The master password will allow you to view all data by date range, location, asset number, customer or department. The user can customize this module to incorporate into an existing internet site. Other modules and functions of MaintStar can also be accessed through the web interface.
Pager Interface :
This module allows interfacing MaintStar with pagers. The work order task information can be sent to a pager while the mechanic is working in the field, thereby eliminating unproductive travel and typing time
CAD and Scanned Drawing Interface :
MaintStar has the ability to interface with a variety of CAD systems such as AutoCAD, CAFM, and Aperture, as well as having built-in scanned drawing and graphic displays. It allows you to implement such functions as indication of equipment locations, providing facilities layout, inclusion of safety instructions, pinpointing proper grease fittings on equipment drawings, and a number of other tasks to be viewed while in the work order entry screen. These instructions can then be automatically printed with the work order. The work requests or asset repair history can be viewed directly from the drawing. The simplicity of operation, combined with ease of system integration, allows personnel with limited computer or CAD experience to immediately start using this module.
Microsoft Project Interface :
MaintStar is capable of linking with Microsoft Project to track a variety of projects and activities such as shutdown, construction activities, and downtime scheduling. Selected work order information can be moved with a single click from MaintStar to Microsoft Project for fine tuning of schedules. You can select all work orders or specify a select group of work orders pertaining to specific project, equipment, location, type of work orders, etc. Then that information is integrated back to MaintStar. All work orders will be assigned in MaintStar's Master Schedule according to the Microsoft Project dates.
Installing a MaintStar Management System is relatively simple. Easy to follow, step-by-step instructions quickly put the system on-line and ready to accept data. Training specialists are available to come to your site and train your people. Since the degree of in-house computer experience widely varies from company to company, this personalized approach has proven to be the most cost-effective method of training. The majority of users select our recommended hands-on training at their locations. This is the quickest way to get MaintStar up and running fast. This is ultimately the most cost-effective approach. If you wish, your staff can come to our offices in California to be trained. Whatever training program you select, we strongly encourage you to include training as part of your implementation program.
The operating manual for MaintStar, like the installation instructions, is written in simple straightforward instructions that even employees with no prior computer exposure or training will understand. All instructional material was developed with maintenance personnel in mind. The system also includes extensive on-line help available from any screen.
Technical Support :
Having the ability to access your terminal via the built-in communications link allows us to guide you quickly and comfortably through any problem right on the spot. Whether you are located just next door or across the country, assistance is only a telephone call away. A special toll free "Assistance Hotline" number connects you directly with Bender Engineering. A select group of qualified technicians, many of whom participated in the development of the MaintStar program, are available to answer your questions.
Turnkey System Implementation :
Bender Engineering can also provide you with a complete turnkey system. Our staff can train your personnel, analyze your operation, catalog your assets, write PM procedures and then perform all of the data entry setup for your system. You can then be up and running using your Management system in the shortest time possible saving you valuable time and expense. Correct implementation of your MaintStar system is critical to your success.
Information about your assets, location, craftsmen, vendors, inventory, accounting etc. must must be entered into the system in a logical manner in order for the system to perform as expected. It has been our experience that system failures can in most all cases be directly traced to improper setup. We can save you considerable time, frustration and expense by utilizing our years of experience to make sure your system is setup correctly from the start. There is a substantial learning curve involved in determining the correct setup format for each unique environment. Once this is accomplished it will l not have to be done again. Therefore we STRONGLY encourage you to include budgeting for our team of experts to assist you in the system implementation. We know that it will be ultimately the most cost-effective way for you to put your system into operation.